Frequently Asked Questions

Frequently asked questions

• How secure is our data should we decide to offshore?
  Data Security is our main concern. We strictly adhere to HIPAA regulations. Your data is backed up on multiple storage devices locally and off-site. All access to data is password protected and limited to user privilege control per assigned staff. Additionally, all email communications coming from our office are encrypted using high-grade, secure 128-Bit SSL connections.
• How do we start the setting-up of our offshore team?
  Your lead manager will work with our Information Technology department to set up everything that’s required for your offshore staffing needs. Our key staff will work with you on the scalable tasks to identify key performance indicators, goals and reporting structures for your offshore staff. Once everything is ready to go, we’ll provide the complete array of management and support functions needed to help you run an effective offshore team.
• What is the timeline in setting up our own offshore team
  From the confirmation of your required services, it can take anywhere between 3 to 4 weeks to start the support you need to help your business grow.
• How to create more items in this list?
  You spend less time keeping up with changes and regulations and can make better use of your time providing direct patient care if this is for a healthcare company outsourcing part of your paperwork. Outsourcing allows you to focus on your business operations that leads to better care for patients and entrusting some of the administrative side of the work to us. If you are looking for administrative support for your business, you will reduce your overhead as most of the time spent by your clinical staff are putting things together on paper or documentation. You will also reduce payroll expenses such as employee medical benefits, vacation and sick pay as we can operate 7 days a week should you need it.